Please order before 29/04/26 to guarantee delivery, anything after will need to be collected from the event!

Returns

 

  • As all orders are made bespoke, we are unable to accept returns unless the goods are faulty or incorrect. 

 

  • To help locate your order on our system and resolve your issue more quickly, please make sure you provide your full name, email address and order reference number along with a brief message on the below form. 

 

  • You have 28 days from the day of delivery to return an item to us for a credit or an exchange.  
     
  • We aim to process your exchange within 5 working days of receiving your return. 

 

  • We don’t accept returns for items after the relevant returns period of 28 days. 

 

  • To be eligible for a return your item must be: 

 

  • In the same condition that you received it, unworn or unused and in its original packaging. 

 

  • To obtain the returns label, please complete the returns request form, here with reasons for your return, ensure that you state your name and order reference (we cannot assist without the order reference). If your return request is accepted, instructions on how and where to send your package will be sent via email. 

 

  • Items sent back without first requesting a return will not be accepted. 

 

  • You are responsible for returning the goods to us if you want a refund or exchange. If a mistake has been made at our end (e.g. a wrong or faulty item has been sent) or if an order is lost in transit, we will of course resend the goods at our own cost or offer a full refund. We are not liable for any loss or damage to goods that are returned to us so, if this occurs, it will invalidate your eligibility to an exchange or refund, and as such, we recommend sending it as either a recorded or tracked delivery. In this instance, please email webcs@wildthang.co.uk detailing the issue and providing images. 

 

  • Please note that we cannot accept any returns hand delivered, please ensure that they are all sent via delivery. 

 

Damages and issues 

 

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.